Version: 1.1 Effective from: 2026-09-06 Provider: jlt solutions, Änggatan 4a, 256 56 Helsingborg, email: info@jltsolutions.se (“we”, “Provider”) Service: PM Universe, available at pmuniverse.se (“Service”) Customer: the legal entity that subscribes or creates an account (“you”, “Customer”)
B2B only. The Service and these terms are offered solely to businesses and other organisations acting in a commercial or professional capacity. Consumers (natural persons acting outside trade) may not subscribe.
By creating an account, starting a free trial, paying via Stripe, or otherwise using the Service, you accept these terms.
1. The Service
1.1 We provide a cloud SaaS for initiative and portfolio management according to the functionality shown in the Service and covered by your subscription.
1.2 The Service is provided “as is” with reasonable care. We aim for high availability but do not guarantee uninterrupted operation, freedom from defects, or fitness for a particular purpose beyond what is expressly agreed.
1.3 We may continuously improve, change, or remove features. Material degradations for paying customers will be notified with reasonable notice where practicable.
1.4 AI support assistant. For organisations where we have enabled the feature, support questions are answered by an AI assistant in the support bubble. The assistant can read your organisation's settings, your modules and your permissions in order to answer, and hands over to a human when it cannot. It cannot change anything in your data. The content of the support conversation is processed by our AI provider as a sub-processor (see the DPA, Schedule B) and is purged after 90 days. Where the assistant is not enabled for your organisation, the plain support form is used and nothing is sent to the AI provider.
1.5 Do not write sensitive details into support. Passwords, personal identity numbers, card or account details should never be written in a support ticket or conversation — neither to the assistant nor in the form. We never ask for such details. If you have shared a password anyway, you should change it.
1.6 Demo/sandbox environments (e.g. Nordic Demo AB) are shared test environments. Data there may be reset. Demo is not intended for production use or personal data beyond what is needed for evaluation.
2. Account and access
2.1 The Customer is responsible for accurate registration details and for protecting login credentials.
2.2 The Customer designates organisation administrators who may invite users, manage permissions, and handle billing.
2.3 Activity under the account is deemed performed by the Customer. Notify us promptly of suspected unauthorised access.
2.4 You may not: (a) resell the Service without agreement, (b) reverse engineer beyond what the law permits, (c) interfere with security or availability, (d) use the Service unlawfully or to store clearly illegal content.
3. Subscription and pricing
3.1 Subscriptions are taken out as the Initiative module, optionally the Portfolio module, and where needed additional active initiatives, according to the current price list.
3.2 Included active initiatives (unless otherwise agreed in writing):
- Initiative module only: 8 active initiatives
- Initiative + Portfolio: 12 active initiatives
Beyond that, additional active initiatives are charged according to the price list (currently per active initiative per month).
3.3 “Active initiative” is defined by the Service’s status (initiatives that are not deactivated/archived under the app’s rules) and covers all initiative forms — project, line activity and program. We may adjust the definition if product logic changes; material changes will be notified.
3.3a Overage and billing period: The billed quantity of extra active initiatives is not reduced during an ongoing billing period if initiatives are deactivated. Quantity may increase immediately when more initiatives become active. At period renewal, quantity is synced to the then-current number of active initiatives. The purpose is to prevent avoiding the fee by temporarily deactivating initiatives before invoicing.
3.4 Prices are stated in SEK excluding VAT unless otherwise indicated. VAT is added as required by law. Exact amounts appear in the current price list and should not be read as locked in these terms if the price list is updated under § 3.7.
3.5 Payment is made via Stripe (or another stated payment provider). The Customer accepts Stripe’s terms for the payment service.
3.6 Subscriptions renew automatically each billing period (month) until cancelled under § 7.
3.7 We may change prices with at least 30 days’ written/email notice before the next renewal. Continued use after the change takes effect constitutes acceptance, unless you cancel under § 7.
3.8 Free trial: may be offered for a limited time without requiring a card. After the trial, a paid subscription is required for continued full use; otherwise §§ 7–8 apply (export grace/lock).
4. Provider obligations
4.1 Provide the Service according to the subscription and these terms. 4.2 Take reasonable technical and organisational security measures. 4.3 Process personal data in accordance with the privacy policy and applicable data-protection law. 4.4 Provide reasonable support via the stated contact channel during business hours (unless a separate SLA is agreed). 4.5 On termination or non-payment, allow data export according to § 8.
5. Customer obligations
5.1 Use the Service lawfully and in accordance with these terms. 5.2 Ensure you have the right to enter the data you store (including personal data). 5.3 Pay fees on time. 5.4 Keep contact and billing details up to date. 5.5 Not overload the Service or circumvent technical limits. 5.6 Inform users in your organisation of relevant terms and policies.
6. Data and intellectual property
6.1 Customer data (initiative content etc.) belongs to the Customer. You grant us a limited licence to host, process, and display data in order to deliver the Service.
6.2 The Service (software, design, PM Universe brand etc.) belongs to the Provider or its licensors. Nothing is transferred beyond a right of use during the subscription.
6.3 On export we provide data in formats the Service supports (e.g. ZIP with JSON/CSV). We are not responsible for the export fitting your external systems.
6.4 Personal data: see the Privacy policy. Where the Customer is controller and the Provider is processor, a separate data processing agreement (DPA) applies. The Provider’s sub-processors (e.g. hosting and database) are listed in the privacy policy and in the DPA schedule.
7. Termination and end of service
7.1 The Customer may cancel the subscription via the customer portal/billing function so that it ends at period end (cancel_at_period_end), unless otherwise agreed. Full access applies until period end.
7.2 The Provider may terminate with 30 days’ notice to period end, or immediately for material breach (including abuse, security threats, or illegality) if you do not remedy after notice where remedy is possible.
7.3 After period end (or ended trial without upgrade), export grace under § 8 applies, then limited/locked access.
7.4 No refund for an already started/paid period, except where mandatory law requires it or we expressly agree.
8. Export grace, retention and deletion
8.1 When a paid period or trial ends without a continuing valid subscription: status export_grace for 14 days. During grace: mainly read access and org export are allowed; new changes may be blocked.
8.2 After export grace: the Service is locked. Remaining access is typically limited to billing, export if still possible, and account deletion flows in the Service.
8.3 Customer data is retained for up to 90 days after lock for possible reactivation, unless you request earlier deletion or law requires otherwise. Thereafter we may delete data without further notice.
8.4 It is the Customer’s responsibility to export in time. We are not liable for missed export.
8.5 Support conversations. The content of a support conversation with the AI assistant is purged automatically after 90 days, regardless of subscription status. The assistant's assessment and the support ticket itself are retained per the ordinary retention above.
9. Non-payment
9.1 If payment fails (e.g. card error), Stripe/we may retry charging according to the payment provider’s routines.
9.2 On missing or late payment we may:
- send reminders,
- limit or suspend the Service (in whole or in part),
- refuse new initiatives/features,
- terminate the subscription,
- apply export grace and then lock under § 8,
- claim the overdue amount including statutory interest and reasonable collection costs.
9.3 Reactivation may require paying the debt and taking out a new/resumed subscription.
9.4 We are not liable for damage resulting from suspension due to non-payment.
10. Limitation of liability
10.1 We are not liable for indirect loss, lost profit, data loss (beyond reasonable recovery assistance where we caused the loss through gross negligence), or interruptions in third-party services (hosting, Stripe, email etc.).
10.2 Our aggregate liability in any twelve-month period is limited to the fees the Customer actually paid for the Service in the same period, except in cases of intent or gross negligence or where mandatory law provides otherwise.
10.3 The Customer is responsible for its own backups beyond the Service’s export features where that is business-critical.
11. Force majeure
Neither party is liable for delay or failure caused by circumstances beyond reasonable control (including major network/cloud outages, war, authority decisions, pandemic), provided the other party is notified within a reasonable time.
12. Changes to these terms
We may update these terms. Material changes will be notified via the Service or email with reasonable notice. Continued use after the change takes effect constitutes acceptance. If you do not accept, you must cancel before the change applies.
13. Governing law and disputes
13.1 Swedish law applies, excluding conflict-of-law rules that would point to another law.
13.2 Disputes shall primarily be resolved amicably. Otherwise, disputes are settled by Swedish courts with Helsingborg District Court as first instance.
14. Contact
Questions about terms and billing: info@jltsolutions.se